The NinjaHost services and brand are operated by Silvs Group, registered under CNPJ No. 67.186.766/0001-83, under the domain br.ninja. In this document, the terms “NinjaHost”, “we”, “our” or “company” refer to Silvs Group, the controller responsible for the services. Data Protection Officer (DPO) contact: contato@br.ninja.
These Terms of Service govern the use of the products and services offered by NinjaHost, operated by Silvs Group, via br.ninja. By subscribing to or using our services, you fully agree to the conditions described herein, as well as the Privacy Policy, the Refund Policy and the SLA.
01 Acceptance of terms
By creating an account, subscribing to a plan, or using any NinjaHost service, you declare that you have read, understood, and fully accepted these Terms, the Privacy Policy, the Refund Policy, and the Service Level Agreement (SLA).
02 Customer account
- The customer is responsible for the accuracy of the registration data provided
- Access to the control panel is personal and non-transferable — protect your credentials
- Account sharing or misuse may result in immediate suspension
- Keeping contact and billing information up to date is mandatory
03 Acceptable use
Use of the services for the following purposes is prohibited:
- Distribution of malware, phishing, spam, or malicious content
- Illegal, fraudulent activities, or activities that violate third-party rights
- Distribution of copyright-protected material without authorisation
- Child pornography or content that exploits minors (zero tolerance)
- Cryptocurrency mining without prior written authorisation
- DDoS attacks, port scans, or intrusion attempts
- Mass sending of unsolicited e-mails (spam)
04 Payment and renewal
- Plans are prepaid, with recurring charges according to the contracted billing cycle
- Automatic renewal may be disabled from the control panel at any time
- Non-payment within 7 days of the due date results in service suspension
- After 30 days of non-payment, data may be permanently deleted
- Annual price adjustments will be communicated with a minimum of 30 days' notice
05 Availability and SLA
We guarantee availability as defined in the SLA Agreement. Scheduled maintenance is announced at least 48 hours in advance. Force majeure events, third-party failures, and problems beyond our control do not entitle you to compensation.
06 Backups and customer data
Although we offer backup routines, the customer is responsible for maintaining their own copies of their data. We are not liable for losses resulting from customer error, application failure, or voluntary deletion.
07 Limitation of liability
Our liability is limited to the amount paid by the customer in the last 3 months for the affected service. We are not liable for indirect damages, loss of profits, or commercial losses arising from use of the services.
08 Cancellation and termination
The customer may cancel at any time through the control panel. NinjaHost may terminate contracts in the event of a breach of these Terms, with or without prior notice, depending on the severity.
09 Amendments
These Terms may be updated periodically. Material changes will be communicated by e-mail and published on this page. Continued use of the services after changes implies acceptance of the new terms.
10 Applicable law and jurisdiction
These Terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil, including the Consumer Protection Code (Law No. 8,078/1990), the Internet Civil Framework (Law No. 12,965/2014) and the LGPD (Law No. 13,709/2018), where applicable.
The courts of the district of Paulista/PE — the registered office of Silvs Group, operator of NinjaHost — are elected to settle any disputes arising from these Terms, waiving any other, however privileged, except for the consumer right to file the claim in the forum of their domicile, under consumer legislation.